Contact information
We're here to help!
Whether you have a question about your order, need assistance with downloading your embroidery files, or have a general inquiry, we'd love to hear from you.
Customer Support
Email: support@embroideryds.com
We aim to respond to all inquiries within 24–48 business hours.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your order number
- The email address used for your purchase
- The name of the embroidery design or bundle
- A detailed description of your question or issue
Need Help Before Purchasing?
If you're unsure whether a design is compatible with your embroidery machine or have any questions before placing an order, feel free to contact us. We're happy to help you choose the right files for your machine.
Thank you for choosing us—we appreciate your support and look forward to helping you with your next embroidery project!