Refund policy
At our store, we specialize in digital machine embroidery files that are delivered instantly after purchase. Because of the nature of digital products, please read our refund policy carefully before placing your order.
Digital Products
All products sold on our website are digital downloads only. No physical items will be shipped.
Once your payment has been completed and your files have been made available for download, the sale is considered final.
Refunds
By completing your purchase, you expressly request the immediate supply of the digital content and acknowledge that once the download or access to the files has begun, you lose your statutory 14-day right of withdrawal in accordance with Directive 2011/83/EU on Consumer Rights (Article 16(m)), as implemented by applicable national consumer protection laws.
Due to the instant and irreversible delivery of digital products, we are unable to offer refunds, returns, or exchanges for:
- Accidental purchases
- Change of mind
- Purchasing the wrong design
- Incompatibility with your embroidery machine
- Lack of the required embroidery software
- Failure to read the product description before purchase
Please review each product description carefully before completing your order.
File Compatibility
Every product page clearly lists the embroidery file formats included with the download. It is the customer's responsibility to ensure their embroidery machine supports one of the provided formats before purchasing.
If you're unsure whether a design will work with your machine, feel free to contact us before placing your order.
Damaged or Corrupted Files
If you experience any issues downloading your files or believe a file is damaged or corrupted, please contact us. We'll gladly provide a new download link or replace any faulty files at no additional cost.
Duplicate Purchases
If you accidentally purchase the same design more than once, please contact us with your order details. We will review the purchase and, when appropriate, issue a refund or provide store credit for the duplicate order.
Order Issues
If you receive the wrong files or experience a technical issue caused by us, we will correct the problem as quickly as possible by providing the correct files or resolving the issue.
Contact Us
If you have any questions before or after your purchase, we're always happy to help.
Please contact our support team at support@embroideryds.com, and we'll get back to you as soon as possible.